Refund & Return Policy
Product Return
Food Ventures North America Canada, Inc. dba / Wild Fork Canada has a 100% customer satisfaction guarantee for any product purchased from Wild Fork Canada. If you are unsatisfied with your purchase for any reason, you can request a refund and/or return it to us any time prior to the best before date listed on the product. You can initiate a return by reaching out to us by chat, by email at care@wildfork.ca or by phone at 1-888-410-FORK (3675). All refunds and/or returns are subject to this Refund & Return Policy and to approval by Wild Fork Foods. Wild Fork Foods reserves the right to deny a refund and/or return request in violation of this Refund & Return Policy.
Proof or verification of your purchase is required for all returns and refunds. If you do not have your receipt, our team will attempt to verify your purchase using the email and/or phone number given at the time of purchase (if any) or by credit card number. Shipping costs and service and delivery fees are refundable for lost or damaged orders in transit and other carrier related issues.
Shipped Orders
If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to info you provided, we must dispose of the contents and you may not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you may not be refunded. Please reach out to us as soon as you identify an issue, so we can review your claim and determine how we may handle the matter, which shall be in our sole discretion.
Courier Damage: Unfortunately delays or damage can occur once the package is in transit via the courier due to events that are out of our control (such as inclement weather, accidents, etc.). In the event of damage caused by improper handling or late delivery, we can file a claim and replace the shipment. Please promptly email us at Care@wildfork.ca with a description of the damage. Claim filing is time sensitive and photos of the order in the state it was received may be required in order to show proof of damage. Filing a claim does not guarantee a refund, but we will review your claim and determine how we may handle the matter, which shall be in our sole discretion.
Non-Courier Issues: In the event of non-courier damage, we ask that you promptly email at Care@wildfork.ca with a description of the damage. Upon request, you may be required to provide evidence (e.g., a photo(s)) of the state in which the order was received. We will review the matter and any reported issues and offer an appropriate resolution which may include replacement of the items in question, credit towards your next order, or a partial/full refund.
Returns with a receipt will be refunded to the original payment method.
Membership Services
Wild Fork Canada membership services are non-returnable. If you are unsatisfied with your membership service, please see the Wild Fork Membership Terms and Conditions for our cancellation policy.