FAQFAQ

Our freezing process ensures you’re getting the best quality product every time. It also means that you’ll always have what you need in your freezer for your next great cooking adventure. Some of the key benefits of our blast freezing process include: • Seals in vitamins & minerals • Minimizes crystallization • Safe handling is guaranteed from farm to fork • Keeps peak freshness locked in • Portion packaged for less food waste Blast freezing is the process of pushing very cold air over a food product in order to freeze it as quickly as possible; it’s an excellent way to eliminate and prevent bacteria from multiplying in the food. The blast freezing process requires food to be frozen quickly so that the water molecules inside the products don't have a chance to form into ice crystals inside the packaging. Our standard blast freezer temperature hangs between -30 to -40°C. This is far colder than regular freezers, which tend to keep food at around -18 ºC. The big temperature difference means that we can freeze food effectively in under 3 hours; where it might take anywhere from 6 to 12 hours in a normal freezer (and can result in ‘freezer burn’!).

Ready to get cooking? Follow these defrosting tips for the best eating experience: REFRIGERATOR METHOD Thawing is simple, the best way to defrost is to just place your packaged meat in a container, tray or on a plate on the bottom shelf of your fridge (5 hours/lb and set at 0-4°C) until it thaws. If thawing individual pieces from our bags we recommend using this method. After thawing in the refrigerator, items such as ground meat, stew meat, poultry, and seafood should remain safe and of good quality for an additional day or two before cooking; red meat cuts (such as beef, pork, lamb roasts, chops and steaks) for 3 to 5 days. COLD WATER METHOD If you are in a rush, place your packaged meat in a bowl full of cold tap water (30 mins/lb at 0-4°C) in the sink. Change the water every 30 minutes to keep the optimal water temperature so it continues to thaw. Just make sure to sanitize the sink once you're done. Though leaving frozen food at room temperature seems like a fast and easy way to thaw, it’s not the safest. Since the raw meat on the outside hits room temperature while your food is still defrosting inside, bacteria start to collect, and things can get a little dicey!

All of our products are sourced from the best suppliers in Canada AND worldwide, and we are always transparent with our ingredients.  We ensure every product is free from over 100 commonly found ingredients that don’t meet our high-quality standards, including (but not limited to): added artificial flavours, artificial colours, high fructose corn syrup, monosodium glutamate (MSG), sodium phosphate, nitrates/nitrites (except those used for vitamin fortification, or those that are naturally occurring). Look for the country of origin on our product pages and on our packaging labels to learn where your product selection has been sourced from.

To increase tenderness, some cuts of beef go through a process known as mechanical tenderization to create the best possible eating experience. During this process, the steaks are pierced with needles or sharp blades to break up muscle fibers. That’s where the enhancement begins and ends: we don’t inject or add colour to any of our products!

We are proud to partner with Ocean Wise to provide sustainable seafood options for our customers! Ocean Wise is a global conservation organization whose mission is to empower communities and individuals to take action to protect and restore our world's oceans. Overfishing is one of the greatest threats facing our world's oceans. It contributes to biodiversity loss, habitat destruction, and the bycatch of marine species. 93% of the world’s fisheries are either overfished or fished or fully exploited. This means we are removing too many fish from our oceans and rivers making it difficult for the populations to replenish. Choosing seafood from sustainable sources helps ensure we're not contributing to this problem. When you see the Ocean Wise designation for a seafood item it’s your assurance of an ocean-friendly choice. Sustainable options are species that are caught or farmed in ways that ensure the long-term health and stability of that species, as well as the greater marine ecosystem. The program uses four criteria when recommending a species: - It’s abundant and resilient to fishing pressures. - It’s well-managed with a comprehensive management plan based on current research. - It’s harvested in a method that limits bycatch of non-target and endangered species. - It’s harvested in ways that limits damage to marine or aquatic habitats. For more information on Ocean Wise Seafood head to their [website](https://ocean.org/) or get in touch with specific questions at seafood@ocean.org

Free-run poultry are given plenty of space to roam around and their environments are well ventilated and clean. The freedom of movement of the animals allows them to maintain a natural level of activity and reduces their stress levels. Free run is different than free range in that poultry do not necessarily need to be raised outside, but are required to be able to move around freely within the barn year-round.

The air-chilling process delivers several standout benefits, most notably great-tasting poultry. It produces tender, succulent meat and keeps the flavour intact (Pro-tip: our in-house experts say that air-chilling is the key to making the perfect roast chicken with extra-crispy skin). Air-chilled poultry is cooled by passing the meat through several temperature-controlled / humidity-controlled chambers where cold, purified air is circulated to cool the meat, resulting in no added moisture, stronger flavour and minimized chance for contamination. During air-chilling, each bird is individually chilled over the course of about three hours.

When animals are “raised without antibiotics”, it means that they have not been given antibiotics through their feed, water, or injections. Whenever you see the Raised Without Antibiotic label, you can rest assured that the upbringing complies with these 5 demands: • Raised without antibiotics • No added hormones • No added growth boosters • Protected from dangerous bacteria • Fed with nutritional and natural, vegetable-based feed

YES! We offer a wide assortment of vegetarian, vegan, gluten-free and halal products. We do have some kosher products, and are actively sourcing more so that we can offer consumers a wide variety(and we’ll continue to add more items as we grow our assortment). Look for the flags on product images or type it into the search bar to discover your next favourite dish.

It all depends on when your product was harvested or prepared and blast frozen. Check the best before date and ‘handling instructions’ on the packaging label to ensure that your product is in the safety zone for consumption.

You can easily access your order status by signing into your Account Page and clicking “My Orders”, or by clicking on the tracking link found in your order confirmation email.

We do everything we can to make sure your order arrives on time, but sometimes things can happen outside of our control. If your order arrives late, we recommend checking the internal temperature of any product that is not frozen solid and immediately discarding anything that is not at a safe temperature. In accordance with local food safety guidelines, products that are refrigerator cold (40 degrees or less), partly frozen (solid), or frozen can be placed into the freezer for later use. You should immediately discard product that is above 40 degrees or product that is exactly 40 degrees that may have been so for more than 2 hours. If any of your items do not meet these guidelines, please contact by email at care@wildfork.ca, by chat or by phone at 1-888-410-FORK (3675).

Please contact us by email at care@wildfork.ca, by chat or by phone at 1-888-410-FORK (3675). Be sure to have your order number ready so our team can swiftly assist you!

The price of individual products may vary based on weight; therefore, your method of payment will temporarily be authorized for an amount that is higher than your cart total. Once your product(s) are selected for delivery, your credit card will only be charged for the final weight of these items selected. For example if what you’re buying is $12.98/LB, the price estimate will be $18.17 = ($12.98/LB x 1.4LB).

To update your delivery address you can contact our Customer Care team by email at care@wildfork.ca, by chat or by phone at 1-888-410-FORK (3675).

We are currently delivering to select areas of the Greater Toronto Area (GTA). You can update your postal code at the top of each page to see if we deliver to your area!

Yes! We offer free Click & Collect options at our Taunton Gardens Whitby Store, Hyde Park Gate - Oakville Store, or Mississauga pick-up location.

If you are a first time customer, welcome! We are offer free delivery on your first order, it is automatically added at checkout.

Orders can be placed for same-day delivery, or scheduled up to 7 days in advance subject to product availability. Delivery fee is $7.95 (or FREE for members!). We offer same-day delivery services 7 days a week to customers who live in the Greater Toronto Area (GTA), on orders over $35. We try to honour your delivery instructions whenever possible. However, we can't always guarantee that our carriers can meet these requests.

In the event of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver it as soon as reasonably possible. We will always try to call our customers first when this happens to arrange for an alternate delivery date!

Yes, the minimum value to place an order is $35.

Our shoppers hand-pick your selected items and deliver them to you with care! We have thoughtfully engineered our bags and boxes to keep each of your products frozen until you unpack them, using insulated liners and pre-packed dry ice.

While we work collaboratively with our partners and endeavour to have ‘blue bin recyclable’ designation across all of our packaging and shipping materials, waste management and recycling programs vary by municipality. Look for the recycling icons on each package, along with your local municipality’s recycling guidelines.

Dry ice is used to ensure that your product is delivered safely, maintaining optimal temperatures. Essentially, dry ice is solidified carbon dioxide. When dry ice melts, it turns into carbon dioxide gas. Carbon dioxide gas is always present in the environment, but in low concentrations. It is colourless and odourless. • The quantity of dry ice used in a packaging is unlikely to produce carbon dioxide gas in sufficient quantity to cause a health problem. Always avoid inhaling carbon dioxide gas. • Dry ice is much colder than regular ice and can burn the skin similar to frostbite. You should wear insulated gloves when handling it. • Keep dry ice out of the reach of children. • Never eat or swallow dry ice. __DISPOSAL:__ Because dry ice releases carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a garbage disposal, garbage chute, etc. Allow leftover dry ice to melt and turn into gas in a well-ventilated area.

Easy! Click the Reset Password link. We’ll send you an email with instructions to reset your password.

If you love your meat and seafood (and really, just about any good food!) as much as we do, sign up to be a member for only $29.95/year (that’s about $2.50 a month). Membership unlocks free shipping with every order, great savings and other exclusive perks. Learn more and sign up today by visiting our [Wild Fork Membership page](https://www.wildfork.ca/en-CA/become-a-member).

We would hate to see you go! But if you decide to cancel, please contact customer care by email at care@wildfork.ca, by chat or by phone at 1-888-410-FORK (3675).

Yes! Wild Fork has a 100% customer satisfaction guarantee for any product purchased from Wild Fork.  If you are unsatisfied with your purchase for any reason, you can request a refund and/or return it to us any time prior to the best before date listed on the product. You can initiate a refund and/or return by reaching out to us by chat, by email at care@wildfork.ca or by phone at 1-888-410-FORK (3675).  All refunds and/or returns are subject to this Refund & Return Policy and to approval by Wild Fork Foods. Wild Fork Foods reserves the right to deny a refund request in violation of this Refund & Return Policy.   Proof or verification of your purchase is required for all returns and refunds.  If you do not have your receipt, our team will attempt to verify your purchase using the email and/or phone number given at the time of purchase (if any) or by credit card number. Shipping costs and service and delivery fees are refundable for lost or damaged orders in transit and other carrier related issues.      Returns with a receipt will be refunded to the original payment method. 

You may cancel or change an order if your order has not been fulfilled. We will do all that we can to honour your request; however if the order has already begun the shipping process, we unfortunately cannot change or cancel it. Please contact us by phone at 1-888-410-FORK (3675).

We do not offer exchanges due to our products being perishable. Any product that leaves our facilities and is later returned by a customer is considered unsellable, due to product safety.

We are open at Taunton Gardens in Whitby and at Hyde Park Gate in Oakville! You can still order online and select in-store pickup at check out. To learn more visit our [Store page](https://www.wildfork.ca/en-CA/store-locator)

We offer gift cards for purchase and redemption in our Whitby Taunton Gardens store only. However, you can always send an order as a gift and include a special message. Simply select your order as a gift at checkout and include your message.

A Bulk order are orders where you need 25 or more of the same product, or over 100 products in total. Send an e-mail to Care@wildfork.ca minimum 7 business days beforehand indicating your contact details, the exact item, the quantity and by when this would be needed. Please also indicate if you want this as a one-time Bulk order or repeating Bulk order. The Customer Care team will be in touch with further details in reference to the process!

We’d love to hear from you! Reach out to us by chat, by email at care@wildfork.ca or by phone at 1-888-410-FORK (3675). Hours of Operation: 7-Days a Week: 9:00AM – 5:00PM Statutory Holidays: 9:00AM – 3:00PM Email response time is 24 hours.

We will be celebrating with you on some days throughout the year, too! Please visit our [store page](https://www.wildfork.ca/en-CA/store-locator/) to find out more about our holiday hours by store. If you have any further questions about your delivery on these days, chat with us or send us an email at care@wildfork.ca and we will respond when we are back!